"We’ve spent our fair share of time and money on management consultants with mixed results. In the 12 years Bob Marcus has been engaged with our leadership team I can say unequivocally that he’s been worth every minute and every cent. We’ve benefited tremendously from his approach, knowledge, insights, candor, integrity and grace as he’s helped us tackle strategic issues affecting the business. His Performance Leadership Team approach to identifying and addressing business challenges is ingrained in our organization, and has become integral to our leadership development program. In short, Bob is and remains a valued and trusted partner to me and our organization."
"Our relationship with Bob and his team was unique from the start. They immersed themselves in our work virtually overnight so we could hit the ground running. They helped us to harness the power of inclusion and to instill ownership across the organization. Most importantly they helped us to understand and embrace the need to drive behavioral change to create a model for sustainable success."
"I have known and worked with Bob Marcus for 25 years. The bottom line is that he, along with the highly talented team at Nvolv, will make your business better -- with better performance delivered by better leaders. That has been my personal experience in multiple businesses at very different points along their maturity curves. Every time I work with Bob, I come away thinking differently about the challenge and the opportunity in front of me, which makes me a better leader."
Kelly N. Cook
"I’ve worked with Bob and his team for over 10 years. We’ve engaged on a variety of business challenges from competitive encroachment to digital innovation to executive leadership to large scale billion-dollar business transformation. They have brought strategic thought leadership to every single challenge. They approach each opportunity with grace, style, and distinction, which immediately breaks down walls, gets to core issues, and drives a ‘how might we’ approach to problem solving. They build trust. This trust enables honesty which builds collaboration which builds excitement. This excitement turns to passion - passion to ensure our businesses grow and thrive."
"All leaders believe they need to have the 'right team' in place, but moving from desire to action is often difficult. Bob and his team helped me with a very customized approached to crystalize my leadership philosophy and expectations, ensure that my senior team was aligned, and drive this throughout the organization. We applied our aligned leadership approach to the creation of an enterprise strategy that has driven industry-leading results. I am sure we could not have accomplished what we have at Ulta Beauty if we did not start with this leadership alignment step.
Bob is not a consultant who tells you what to do; nor does he bring a 'cookie cutter' approach. He is truly a thought partner who leverages a wide depth and breadth of knowledge and experience across industries and then helps you apply those lessons to your organization’s needs."
"Many organizations do a terrific job creating 'strategies' and in some instances retaining people to help create them. Sadly...many of those so-called strategies wind up on someone's desktop as part of the 'we tried that before' compost heap – not because those strategies were poorly thought through but rather the implementation, the 'how do we do it' of those ideas, were not. In my career I have met and worked with a number of consultants and technical resources who have made invaluable contributions to the work and projects they were retained for. And while that catalogue is thick...at the very top I would place Bob Marcus. Bob's knowledge, experiences and expertise culled across a wide span of industries and geography and applied against strategy implementation (and its attendant change management requirements) are without parallel. Working with your team, Bob's genius is knowing how to align and activate the organization to get strategies implemented, successfully. His approach is unique in that he makes the work experiential – influencing your own 'being,' not just your own 'doing,' and getting leadership teams to grow and realize their personal and organizational summits. On a personal level, Bob has been a mentor, coach and terrific learning partner, always pushing me to develop continuously and embrace the discomfort of 'Brutal Truths.'"
"I've known Bob for a dozen years and I was impressed with his business acumen from Day 1. It was Bob who 10 years ago convinced my predecessor to implement a senior management succession program that ultimately shaped today's senior leadership team. It was Bob who was instrumental in helping me navigate through the minefield of the CEO succession process. And today, Bob is applying his 25+ years of experience to coach me individually, and the entire Waste Management leadership team collectively, in the development and implementation of a cultural change initiative. None of Bob's work with us over the past 12 years has been easy, but Bob's thoughtful, intelligent, strategic approach has put us on the path to success."
"Having coached many senior leaders and supported them in business transformations, Bob has a unique perspective on what is needed in the next generation of leaders who must work in a global context in increasingly complex circumstances. Bob is focused on supporting and helping develop authentic leaders who understand that to lead is to listen and empower as much as it is to help articulate the future and direction. Bob’s engagement at a personal level and support for the human behind the leader have made him someone I can count on to understand the leadership challenges I face and someone I trust for advice."
"Bob has a remarkable way of understanding not just the individual, but also the critical ingredients needed to make the entire team work well together. He is not only a genuine human being, but his firm grasp of the organization dynamics makes him an invaluable thought partner. I highly recommend Bob and his team to anyone who values real, practical advice in getting the most out of themselves and their team."
"For more than a decade and across multiple companies, Bob and his team have been excellent partners in advancing key projects and initiatives. Their collaborative approach has benefitted us in areas such as improving executive speeches, leadership development and alignment as well as getting the most benefit out of larger team meetings. They have consistently helped me and my leadership teams expand our strategic focus and approach to key business communications."
"Bob and his team have been invaluable, trusted thought partners for me and the Allstate executive team for many years. Their ability to provide candid feedback, coaching and counsel in a manner that resonates is superior to their competition. The engagement and expertise of their team is unmatched – they are consistently the first to come to mind when seeking to enhance the effectiveness of our executive team!"
"Bob has helped me think through multiple professional and personal transitions. I've come to believe that his most distinctive characteristic is that he truly lives, and loves, his craft: his genuine interest in the success of my organization, my team, and me is palpable in every interaction. Bob and his colleagues are amazing at helping leaders uncover their motivations and challenge their assumptions, which results in better decisions and stronger teams. I am grateful for his support and friendship and will continue to rely on him through all the transitions that lie ahead."
In any leadership journey, there are inflection points when a team must transform in order to reimagine the future. Over the past three years at Starbucks, we successfully navigated the transition from a founder-led to a founder-inspired company. This was a catalyst for the executive leadership team to transform and work together as “one team.” We set a clear vision for the future, embraced a distributed leadership model across the company, empowered leaders to work in new ways, and successfully reimagined our future while staying true to the most important elements of our past: our mission and values. Bob and his team have been a part of this journey since 2018 when they started working with the leadership team and helped facilitate the conversations, planning, and shared experiences that enabled our leadership transformation.
"Bob and his team worked with me when I was appointed to the regional role at Motorola Solutions. They advised and guided me on how to create clarity, focus and results across complex businesses, geographies and cultures. Bob’s counsel enabled and supported me to align my teams and to focus my efforts, which drove faster and more sustainable results. Bob is a trusted advisor to me."
[Former Vice President, Asia Pacific & Middle East for Motorola Solutions]
"Over the last five years I have had the pleasure to work with Bob and his team on several transformational change projects. The Nvolv team is wicked smart, action-oriented, and empathy-centered in their approach to driving large-scale change. They bring a unique mix of insight, strategy, and execution to every project with a respect for the context of the market, the firm and the people impacted. I strongly recommend Bob and his team as thought partners in any large business challenge you are looking to tackle."
"I started working with Bob Marcus because I had moved into a senior corporate role and I realized that 'what got me here wouldn’t get me there.' He was not like any other consulting firms that I had worked with in the past. He didn’t focus on analysis or solving industry problems but instead focused on improving process, teamwork, prioritization, and decision making. It seems simple but it made a tremendous impact. He and his team made 'us' better. They pushed us to make our own decisions and to do what we knew we needed to do. After 10 years, I continue to work with Bob because I clearly recognize the impact that he made on the growth of my team and myself. I no longer consider him a consultant, but more of a trusted partner and a friend."
"I must admit that I am not a big fan of consultants. Having said that, Bob Marcus and his team operated much differently and won me over. They didn't present a bunch of recycled PowerPoint charts. Instead, they were transformation thought partners that coached us with proven techniques to drive results. Years after my first interaction with Bob and his team, I still contact him regularly for advice. He has become so much more than a consultant. He is a mentor, trusted confidant, and friend."
"I can’t believe that it has been almost 15 years since Bob and I did our initial work together. However, as I reflect back on that work, several things are obvious. First, the results that we produced were startling, fundamentally transforming the company and its performance – and that performance has been sustained over time. Not only did we accept the recommendations of the six project teams, most with no modifications, but five of the six recommendations were fully implemented and became a part of the way we did business. Second, the work enabled us to identify and develop the future leaders of the organization, several of whom have gone on to take very senior roles. I learned that in order to build a great organization you have to focus on developing leaders. That focus has allowed me to create sustainable transformation and business results in every organization I have been associated within the last 15 years. Finally, and most importantly for me, the work profoundly altered who I was and am to this day, personally and professionally. Bob’s coaching made me a better leader. If you want to take your organization and yourself to the next level, start by doing one thing: hire Bob as your coach."
"I have known Bob for over 10 years, and he has been a tremendous partner to me. Bob and his team are very effective in asking the right (and sometimes candid and difficult) questions so that our team can have an open and rich dialogue that has always led to a very effective strategic plan to continue to accelerate our business, and keep us aligned and focused on the critical things that will drive our performance. Bob and his team are different from many other consulting firms, in that they truly understand that alignment of our people and executing on the right things are critical to our success."
"I have worked with many consultants over the years. I have been inspired by none and disappointed by many. Bob Marcus is the exception. He is a man of great integrity, insight, and compassion. He has had a tremendous impact on me personally and on my organization. I have worked with Bob for a number of years on organization, culture, strategy, and people issues. He is continually thoughtful, insightful, strategic and practical. He quickly analyzes a situation, knows what needs to be done, and is skillful about getting people on board to address the issues that he identified. He has been an incredible help to me personally. As I look back at our years together, the only thing wrong with his advice is that I sometimes didn’t take it. I am now at a new organization and I look forward to continuing to work with Bob to get the most out of our team and to develop a culture that will maximize productivity and ensure our success. On a personal note, I count Bob as a friend and mentor, and I look forward to continuing our work together."
"Bob Marcus and his team facilitated a Strategic Planning process and several Leadership Development events that have truly built the foundation for transformation within my Finance organization. Prior to their engagement, we struggled to find a cohesive process to build our strategy, while also developing our leaders and team members along the way. Their process and partnership enabled us to approve key process, technology, and structure changes in an efficient manner, while also developing our leaders throughout this effort. Bob has been a great partner and has brought a new energy to my entire leadership team."
"I had the opportunity to work with Bob at Motorola Solutions where we engaged him and his team to help improve the collaboration and effectiveness across our executive team. I was impressed by how quickly and efficiently Bob was able to understand us as human beings but more importantly to identify our shared objectives and imperatives. Silos are a fact of life in corporations but by helping us focus on our common goals, he was able to encourage trust and collaboration as well as engender cohesion that made us a more effective leadership team."
"When we embarked on our Finance transformation over three years ago, we engaged with Bob and his team to help us think about the best approach for execution. All I can say is we would not have made the progress we have made without their support. They provided invaluable insight on how to build alignment and support from the entire team AND a structured process for execution. They were very much part of the journey we have been on from day one. And during that time Bob has become a key counselor and trusted advisor for me. Simply put, we could not have accomplished what we have without Bob and his team on board."
"Bob spent several months working with our leadership team as we wrestled through a number of important strategic questions. He combined a thoughtful process with genuinely useful wisdom. The work paid dividends as we developed a strong, unified path forward."
"I have had the opportunity to work with Bob Marcus on several occasions over the past few years. Bob and his team helped Zebra to plan and execute two recent Global Leadership Meetings. Bob personally provided great counsel and advice to the Zebra Leadership Team on these initiatives. Not only in the development of the meeting agenda and content, but more importantly, in how we message and conduct the event as a team with added emphasis in the areas of sensitivity to the shadow we create as leaders and the perception that cascades from that view throughout the business. The outcome was two well executed events with tight alignment across all our key staff, resulting in a refined strategic platform along with added focus and improved execution."
"Both my past and current interactions with Bob Marcus and his team have been extraordinarily valuable to me personally, and to the teams I’ve been a part of. The sessions focus on aligning a group of top individual performers and creating a cohesive and committed team. Bob is expert at leading management teams through that journey, always pushing to engage in honest and sometimes tough dialog. Bob is a great partner and creates an energizing and positive experience."
"I have known and worked with Bob Marcus for over 10 years. He and his team are not your average 'consultants' providing standard advice to businesses. I think of Bob as part of my 'personal Board of Directors' - someone who I can always count on for thoughtful, strategic 'wisdom' when I am confronted with a challenging decision or problem to think through. His guidance is based on superb experience, great insights into personal and organizational behavior, and a value structure and set of ethics that I admire tremendously. I am a better executive and have made better choices because of Bob."
"I first worked with Bob and his team during my tenure as a SVP for Waste Management. They were instrumental in helping our senior management team develop and then drive a strategic transformation in our business. Unlike many consultants and coaches, Bob’s approach is to help executives create an open and honest dialogue and an internal process that fosters real engagement in developing bold ideas and solutions to business challenges.
He assists executives in building a path and process that aligns the organization to take action as well as ownership and accountability for real transformative change and results. I have since applied the principles and processes I learned from Bob and his team to successfully lead several other organizations through transformative change. He has helped me become a better leader."